Service Level Agreements allows businesses to operate with total peace of mind, safe in the knowledge that their EPOS or enterprise management system is not only fully protected but is also able to take advantage of technology advances.
Benefits of service level agreements include:-
- guarantee the system is always working properly and effectively
- extra security to know that call-outs, replacement parts, labour and associated costs are guaranteed
- customers enjoy preferential treatment and discounted rates for developing bespoke software, replacing parts, providing additional training and managed services.
Dee Powell, commercial director, responsible for commercial and human resource issues at IBS as well as taking part in client liaison and demonstrations. Can a fast moving, profitable hospitality business really be truly effective without the added security of a service level
agreement to protect their EPOS and enterprise management systems? Dee plays devil’s advocate and puts the case for and against!