Charmaine Wasif (right) works in a busy, successful family restaurant, takeaway and retail business in London.
“As a business we need controls in place to make sure our efforts produce optimum profit and eliminate waste and inefficient practices. For this we need an effective EPOS system that gives us the information we need to run a better business.
Unfortunately, our first stab fell short of our expectations because we run a very complicated business that includes eating in, taking out and retail. In short, we’re a restaurant, a supermarket and a takeaway all in one. Fortunately, we hooked up with Intelligent Business Systems.
Gareth Powell and his excellent team not only had a first class tried and tested solution but just as critically the experience of what an operation like ours required.
After working with them, what I personally like is the adaptability of IBS.
They take on board many of our comments and appreciate that we are the experts in what we want our system to do for us. At the same time, Gareth’s wisdom and vast experience in this industry means that he really picks up on and adds value to our comments. By making this real for us, IBS adds huge value to the system for our new and existing clients.
They knew how to accommodate three different sets of sales, eating in, taking out and retail. Knew what real time information we needed to be able to make genuinely educated decisions. Knew how to de-complicate a complicated business. They understand the hospitality industry inside out and took a very methodical approach.
Sometimes I want a hundred different things at once but they kept our feet on the ground with realistic schedules and objectives. Others, less committed to their own standards, might be less scrupulous. They follow their own processes, explaining the solution is only as good as what you put in to it. Their approach, especially in such difficult trading conditions, is to be applauded.”