EAT eliminates variances thanks to IBS to integration

Intelligent Business Systems has integrated StockLink.net into the existing IT capability of the EAT fast food chain to eliminate variances and introduce good practice workflows.  The EPOS specialist was selected as the most appropriate partner for the project after a thorough audit of the market by EAT head of IT, Rene Batsford. 

“IBS was more than happy to be flexible and do the integration work unlike many of its competitors. The team could demonstrate they’d done this sort of work before and could look after all our needs,” said Rene. 

The development work by IBS and the introduction of StockLink.net to EAT’s IT capability has allowed the 100 plus fast food chain to introduce good practice by technology across its estate.

“Staff at the shops find the system’s workflow processes so much easier and clearer than before. Prior to closing at the end of the day, they have to complete specific tasks such as write offs, labour quotas and claims. A rigid, meticulous approach means we’re far less likely to have variances as the data is automatically polled into our financial system,” he said.

“We’ve remodelled processes by eradicating wasted resources, human error and inefficiencies associated with double entry and the way we used to do things. We’re far more focused with our approach, our workflow tolerances, extractions and alerts are now first class.”

“Bespoke ordering and business reporting has considerably improved the way we operate. By investing in IBS’s integration talents, StockLink.net software and a flexible approach, we have the right processes in place to accommodate our current estate and future expansion plans,” said Rene.

“Working with clients like EAT is very much a partnership process, where our expertise and knowledge of the hospitality and retail sectors help us develop solutions to suit their operational and strategic needs. The question we always ask is how can we help improve the way they do business,” said Gareth Powell, IBS’s managing director.

EAT has over 100 stores, mostly based in and around London although it is now operating shops in Manchester, Birmingham, Leicester and Brighton as well as flying the EAT flag at Heathrow, Gatwick, Glasgow and Edinburgh airports.