The Professional’s Voice

Technology encourages automation but let us not ignore the human factor

I read a quirky fun story the other day. Residents and businesses in Redwood City, California, and Washington DC are having food delivered to their doors, by robots. The two-foot tall six-wheeled machines weigh in about 40 pounds empty and travel at four miles per hour, just above walking speed. At the moment, the robots […]

Read More

Growth Monitor – branded food pubs and casual dining in growth, overall numbers fall back

Britain’s supply of licensed premises has been pared back this year – but casual dining restaurants and branded food pubs have remained firmly in growth. The latest Market Growth Monitor, the quarterly measure of British pub, bar and restaurant openings and closures produced by AlixPartners and CGA Peach, showed the number of licensed premises fell […]

Read More

EPOS is dead. Long live EPOS

This year has been a very hectic 25th anniversary on the business front for everyone involved with Intelligent Business Systems. We’ve welcomed multi-site operators Arc Inspirations, CaffeKix, Eclectic Bars, EPIC Pub Company, Kitty Hawk (pictured above) the Ideal Collection, Pieminister, Pug Pubs and Taylors of Oxford to our expanding client list. Others new clients are in the pipeline too, testimony not only […]

Read More

Fleurets – rents in prime London locations break £1m mark, regions showing greater degree of consistency

Property agent Fleurets has published its annual rent survey, reporting rents in prime London locations have broken the £1m mark while regional rents appear to have a greater degree of consistency. It said restaurants and bars would bear the brunt of most rent increases while the pub sector remained strong. The average annual free-of-tie rent […]

Read More

Capturing millennials key for operators because they are ‘the future of eating out market’

Capturing millennials is key for operators because they are the future of the eating out market, according to a new report. The Looking for Tomorrow’s Growth report from CGA Peach and Barclaycard said targeting the 18 to 34 age group would help foodservice brands to thrive. The report showed almost all 18 to 34-year-olds eat […]

Read More

Insights firm predicts top five foodservice trends for 2017

Research and insights company The NPD Group has identified five key foodservice industry trends to monitor in 2017. They are: 1) Respond to the delivery revolution: Delivery is not new in foodservice but it is growing quickly thanks to an aggressive push by aggregators and non-food providers. With consumers enjoying greater choice than ever, operators […]

Read More

‘Burger Joy’ digital experience developed by Flypay and IBS for GBK

Gourmet Burger Kitchen (GBK) uses Flypay’s Flyt platform to give their customers a genuinely enhanced ‘burger joy’ digital experience. Customers, staff, and the bottom line all benefit from a flexible and dynamic payment platform developed in-conjunction with GBK’s EPOS provider Intelligent Business Systems (IBS). The Beginning With over 70 nationwide restaurants, GBK wanted a seamless […]

Read More

Technology pricing explained for operators wanting best value

Those of us involved in the hospitality technology sector were given a stark reminder of the thin line between success and failure when Propel Morning Briefing revealed loyalty app Droplet has closed. Owners Steffan Aquarone and Will Grant, admitted they had failed to build a profitable business and “never got to the scale to make […]

Read More

To survive we all have to stay relevant, especially when it comes to technology

Headline news about fashion clothing retailer BHS’s administration in controversial financial circumstances masks an underlying inability or unwillingness to respond to changing consumer tastes and buying habits. A superb Retail Week opinion piece by George MacDonald explains “BHS has not failed because of its pension deficit. It hit the buffers because it lost relevance…now 88 […]

Read More

Page 1 of 8123...Last »