All our software and hardware products are supported by a dedicated in-house technical support team that can be contacted between 9am and 10pm by telephone or online to resolve any issues you have with our solution.
The team is fully trained on all our software products and hardware with regularly sessions held in-house to cover new products, upgrades and enhancements.
Because all our products sit in the cloud, software issues can be dealt with remotely. This is the most effective, efficient and effective way to ensure you optimise your investment in our business management solutions.
Technical support is available to all our clients who are supported by an IBS service level agreement. We have a variety of different SLAs to meet your operational and budgetary requirements.
Hardware carries initial manufacturers warranties and these can be extended as part of your SLA to cover any problems you face with your equipment. This includes repairing and replacing terminals, handhelds, printers, screens and other hardware products.