All our software and hardware products are supported by a dedicated in-house technical support team that can be contacted between 9am and 10pm by telephone or online to resolve any issues you have with our solution.
The team is fully trained on all our software products and hardware with regularly sessions held in-house to cover new products, upgrades and enhancements.
Because all our products sit in the cloud, software issues can be dealt with remotely. This is the most effective, efficient and effective way to ensure you optimise your investment in our business management solutions.
Technical support is available to all our clients who are supported by an IBS service level agreement. We have a variety of different SLAs to meet your operational and budgetary requirements.
Hardware carries initial manufacturers warranties and these can be extended as part of your SLA to cover any problems you face with your equipment. This includes repairing and replacing terminals, handhelds, printers, screens and other hardware products.
We also work closely with carefully selected third-party hospitality apps and systems.
These range from payment tools like PayPal and Verifone to booking services such as LiveRES and ResDiary and labour management like S4 Labour.
Although their applications and online offerings cover a wide range of different hospitality functions, all are united by the fact that they are highly respected market leaders with proven popular products.
This allows seamless integration between lots of different platform providers. And widens the options for our clients to improve the service and value they offer their customers.
What’s more, all the transactions carried out on integrated third-party apps and solutions are automatically recorded on our EPOS and hospitality management systems and are available for immediate real-time analysis.