Luis Martins, Food Services Manager
St Martin-in-the-Fields.

"We're located right at the heart of London in the northeast corner of theatreland, is very much part of the local community. It's a busy city centre parish church with regular services in English, Cantones and Mandarin as well as special one-off services. For example, marking the anniversary of the 7/7 bombings. The Connection at St Martin's provides a place of safety and opportunity for people who are homeless or at risk of homelessness. The church is also a music venue with over 350 concerts every year. The Cafe in the Crypt is a vibrant, unique hospitality and entertainment outlet, offering an out-of-theordinary experience in the depths of underground Victorian burial vaults. It's truly an unforgettable environment. The church and the hospital facility work together to create a special atmosphere and environment for our 700,000 visitors who come to the church or eat at our award winning Cafe in the Crypt or listen to a concert from an extensive classical programme.

Our ever popular award-winning Cafe in the Crypt has recently increased its capacity from 160 to 225 guests. We've created the extra space by moving the shop and the box office to the new foyer and the kitchens to new underground spaces beneath the courtyard. We're fortunate to have many regular customers, whether for breakfast, lunch, afternoon tea or dinner by candlelight, and we're pleased that in addition physical changes they'll see we will also be launching new menus that will continue to fill them up without emptying their pockets. We're catering for all needs from a quick stop off for a snack or a longer lingering stay for guests wanting to explore the gallery or book or attend a classical concert or jazz night. St Martin's is a centre for musical excellence. An international respected musical programme attracts performers and audiences from across the globe to our 800 capacity venue.

Naturally, the right epos technology to run, manage and control our catering and retail operations is crucial to us. By managing the business operations well we will maximise the funds available to further the work of the church. Which is why we're delighted with a new epos system provided by IBS. When we were looking round for an epos system we had to find one to not only cater for our mix of retail and hospitality but also have the flexibility and versatility necessary to meet our requirements on an on-going basis. IBS ticked all the right boxes from the start and have shown they are always willing to listen and work with us rather than provide us with a restrictive off-the-shelf solution. After all, this not an ordinary hospitality venue!"