Stephen Grocutt, Managing Director
Pasty Presto

"Our brief was to give us faster communications and more detailed reporting while at the same time minimising disruption to the business. IBS had to fulfil several key criteria, including training, retaining existing information and ensuring a smooth transition from the old to the new system.

As always, the IBS team is very thorough and produced a plan for the changeover, which included installing new hardware and software in all our restaurants, hosting pre-install group training sessions for our head office staff and outlet managers.

This was supported by installation and refresher training and daily access to the IBS help desk. The training run by IBS was important as many of the managers at the outlets were using Windows-based technology for the first time.

Thanks to IBS' efforts we now get much faster business data transfer from our outlets to our head office so we can have detailed stock result information to run our business processes. By selecting to use an ADSL communications infrastructure, the speed of data transfer is up to 100 times faster than the old standard dial-up.

IBS used the 'stock result designer' module within StockLink to design new more detailed stock results for different stock categories. Now we have the capability to receive live, real time information every hour (at a much faster speed) so we constantly know what is happening within the business.

The real beauty of the system and having long-standing relationships with key suppliers is the fact they understand our business and are able to help us develop new ideas and concepts."